Pollard Banknote

Pollard Banknote

LANSING, MICHIGAN Job Opportunities

Pollard Banknote is a leading lottery partner to more than 60 lotteries worldwide, providing high quality instant ticket products, licensed games, Schafer Systems and Fastrak retail merchandising solutions, and a full suite of digital offerings, ranging from game apps to comprehensive player engagement and iLottery solutions, including strategic marketing and management services. The company is a proven innovator and has decades of experience helping lotteries to maximize player engagement, sales, and proceeds for good causes. Pollard Banknote also provides pull-tab tickets, bingo paper, and its Diamond Game and Oasis-branded electronic ticket machines to charitable and other gaming markets in North America. Established in 1907, Pollard Banknote is owned approximately 67.5% by the Pollard family and 32.5% by public shareholders, and is publicly traded on the TSX (PBL).

Customer Service Representatives

You'll Love this Position if....

You want to be part of an awesome, exciting industry and work in a dynamic, interactive workplace. You like knowing the work you do helps Michigan Lottery raise proceeds for good causes. You appreciate working in an environment where you can take a short but active break by playing a game of ping pong.

This position will provide the best excitement of a start-up environment with fast-paced, challenging work, and tremendous growth potential and gives you the opportunity to work with a leading provider of internet lottery solutions during one of the most transformative times in the industry.

About Us....

Pollard Banknote Limited is a leading lottery partner, providing high quality instant ticket products, licenced games, and strategic marketing and management services for both the traditional instant games and the emerging iLottery space of web, mobile, and social channels. Over the years at Pollard Banknote, we’ve built our core strengths in the key areas of product innovations, ticket art design, game programming, security, and of course new printing techniques that have taken instant scratch tickets to places never imagined 30 years ago. In recent years, we formed Pollard iLottery – a joint venture that provides new online and mobile gaming products and services. We are listed on the TSX as PBL.

The Position....

Pollard iLottery, located in Lansing Michigan, is on the leading edge supporting new and innovative online Lottery games. We hire great people and are currently looking for entry-level, part-time and full-time Customer Service Representatives to work in our Contact Center supporting online Lottery players with Lottery purchases, withdrawals, game play, registration and other related service inquiries.

In this role you will interact with customers through live instant messaging, email and telephone to enhance player experience with online Lottery games by answering questions, providing information, resolving technical issues and providing flawless customer service and basic technical support.

The Customer Service Representative will....
  • Interact with customers to provide information and to process inquiries about accounts, products and services
  • Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols
  • Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls
  • Communicate special marketing offers to VIP customers
  • Provide timely feedback to company regarding service failures or customer concerns
  • Maintain customer confidentiality
  • Adopt and promote company values
  • Remain current on all new developments and procedures regarding department and company protocols
  • Work according to set goals and targets
  • Have Fun!
About You....
  • High School diploma or equivalent, some college preferred
  • Advanced knowledge of computers and Windows Office Programs/Mac OS
  • Previous customer service experience required and contact/call center experience an asset
  • Tech savvy – Experienced with computers, smartphones, tablets and is able to troubleshoot internet connectivity, app, and browser issues
  • Highly developed verbal, interpersonal, and written communication skills and able to relate to and empathize with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day
  • Demonstrated accuracy with a consistent attention to detail
  • Possess independent judgment, discretion and initiative in absence of specific directions from management
  • Good grammatical and typing/data entry skills with an emphasis on accuracy
  • Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service
  • Organized with excellent time-management skills
  • Previous technical support experience an asset
What you get....
  • Comprehensive Health, Vision, and Dental benefits (applies to full-time employees only)
  • Life and AD&D Insurance (applies to full-time employees only)
  • 401k retirement savings plan
  • Paid vacation
  • Employee Assistance Program (EAP)
  • Opportunity for career development
  • Fun & exciting work culture
Ready to Take Your Career to the Next Level....

Submit your cover letter, resume, including salary requirements to jobs@neopollard.com. For more information on our company, please visit www.pollardbanknote.com.

Only those selected for interviews will be contacted and we thank all other applicants for their interest.

Consistent with Pollard Banknote’s security requirements, any and all offers of employment will be extended with the requirement for satisfactory responses from the candidate’s references and the requirement that the candidate successfully completes a Criminal Record Check before commencement of employment. Evidence of a criminal record or unsatisfactory responses from references will cancel the offer of employment.